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virtual assistant

100 Things a Virtual Assistant Can Do

100 Things A Virtual Assistant Can Do As A Multi-Faceted Done-For-You Specialist

The genuine value of a Virtual Assistant is their capacity to save you time.

In some cases this value is not found in single errand, rather all the small, mundane tasks that interfere with your workday. The interference.

This guide shows you the tasks your Online Specialist (OS) can help you with – which can free up your workday to get on with more genuine tasks in developing and growing your business.

Adds new skills to your workforce

The vast range of expertise needed to create a flawless online landscape can be attained through the dedication of these Online Specialists.

Dedicated wingman/wingwoman

With fresh eyes on your organisation, these committed and focussed teammates can help foresee challenges and jump hurdles before they arise.

Virtual Assistant

  1. Respond to emails and phone calls
  2. Manage the CEO’s calendar (including scheduling meetings)
  3. Book travel and accommodations
  4. Create presentations and write official, company-wide correspondence
  5. Track CEO’s spending and prepare expense reports
  6. Manage weekly content and posts on company’s social media accounts
  7. With Digital Marketing
  8. With Paralegal and landing page experience

Social Media Associate

  1. Manage all your social media platforms
  2. Respond to messages
  3. Respond to comments
  4. Post your status
  5. Create statuses including images and content
  6. Analyse insights and demographic responses
  7. Create a full marketing plan
  8. Promote your business through social media
  9. Participate in forums and groups
  10. Follow new people
  11. Research key terms that your demographic will respond to
  12. Create ads targeting your demographic
  13. Update your headers and profile pictures to maintain your brand
  14. Represent your brand on all platforms
  15. Create full analysis of how your social media is performing
  16. Create reports of how your marketing plan is performing
  17. Research which platforms are best for your business


  1. Manage SEO and Social campaigns on a daily basis
  2. Increase webpage and social media asset optimisations
  3. Utilize Excel spreadsheet to compile reports
  4. Gather data from multiple platforms, including Google Analytics, Adobe Analytics, and Web-trends; Google Search Console, Bing Webmaster Tools, and BrightEdge
  5. Research keyword recommendations relying on a variety of factors and tools like Keywords planner and MOz
  6. Manage all of the activities and processes required to competently run SEO & Social media campaigns
  7. Responsible for generating client facing reports, studies, and presentations
  8. Provide current knowledge/training in the field of SEO and Social Media to internal teams and clients
  9. Collaborate with the Head of SEO to plan search campaigns and deliver excellent SEO service to clients
  10. Be up-to-date with industry trends and applicable technologies, as well as developments in SEO, social media, and analytics; online marketing, e-commerce, and online consumer behaviour.

Digital Marketing

  1. Identify trends and insights
  2. Allocate marketing investments
  3. Plan and direct marketing campaigns
  4. Manage an organisation’s website and maintain it, keeping best practices in mind
  5. Optimise content for the website and social media platforms
  6. Work with various content formats such as blogs, videos, audio podcasts, etc
  7. Track the website traffic flow
  8. Implement and analyse performance metrics
  9. Measure and assess goals vis-à-vis ROI
  10. Device experiments and conversion tests
  11. Provide internal reports on a regular basis
  12. Execute new and creative collaborations among technologies and platforms.

Graphics Designer

  1. Create and design various materials for print and digital collateral
  2. Ensure projects are completed with high quality and on schedule
  3. Establish creative direction for the company as well as brand guidelines
  4. Prioritise and manage multiple projects within design specifications and budget restrictions
  5. Perform retouching and manipulation of images
  6. Work with a wide range of media and use graphic design software

Web Developer

  1. Writing efficient code
  2. Creating websites/a website using standard HTML/CSS practices
  3. Working closely with web designers and programmers to produce the website
  4. Constant communication with other colleagues in the business to develop and deploy their content – and ensuring there is a clear establishment of what can be created within what timeframe
  5. Researching different software programs, maintaining software documentation
  6. Implementing contingency plans in case the website goes down
  7. Maintaining and expanding/enhancing the website once built
  8. Managing a team might also be part of the job role

High Level Developer

  1. With more knowledge on Shopify, WordPress and Can do other task
  2. EG: Graphics, SEO


  1. Perform coding duties within a specified timeframe
  2. Provide assistance with software support and troubleshooting through interaction with the customer
  3. Maintain proper coding practices and documentation, even under deadlines
  4. Perform software quality assurance
  5. Collaborate with business analysts and developers to produce software designs
  6. Formulate program specifications and basic prototypes
  7. Transform software designs and specifications into high functioning code in the appropriate language
  8. Integrate individual software solutions to higher level systems
  9. Use web-based tools to create advanced SaaS when applicable
  10. Perform system testing, implementation and modification
  11. Perform bug-fixing
  12. Perform upgrades to make software and systems more secure and efficient
  13. Collaborate with technical writers to create documentation for user support

Mobile App Developer

  1. Understand the client’s requirements
  2. Discuss the client’s requirements with colleagues on how best to deliver the job
  3. Develop different application programming interface known as API so as to support different mobile functionalities
  4. Always keep up-to-date with concepts, terminologies, and global best practices for the coding of different mobile applications
  5. Ensure new applications meet quality standards
  6. Adapt already existing web applications for mobile apps
  7. Working in synergy with others to constantly innovate app functionality and design
  8. Documenting project plan and technical specifications
  9. Test applications and provide support for each mobile application
  10. Comprehend customer needs and its translation to an application framework
  11. Regularly fix bugs every time it occurs
  12. Ensure improvement in application performance
  13. Ensure continuous evaluation, discovery, implementation, and the maintenance of new technologies so as to maximise the efficiency of development
  14. Conduct training and share expertise with other mobile app developers within an organisation
  15. Ensure that every application undergoes testing for usability, robustness, and general reliability
  16. Recommend periodic changes and enhancements to mobile applications
  17. Contribute to the development of every project schedules and workflows
  18. Ensure constant interactions with other departments within an organisation as regards new deployments.

Transaction Coordinator

  1. Act as liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
  2. Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
  3. Maintain accurate and compliant files for all transactions • Create a house file (either in Dotloop or physical) for all transactions
  4. Understand the contracts in order to summarise all important terms, conditions, and contingency dates
  5. Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc.
  6. Communicate regularly with the client to send them reminders, check in, and let them know what to expect in each step of the closing process
  7. Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information
  8. Draft any addenda needed along the way and keep a record of them on file and ensure they are shared with relevant parties
  9. Be the first point of contact/resource for all questions that arise throughout the closing process from agent (and client, attorneys, lenders, appraisers, other transaction coordinators/Realtors, etc.)
  10. Stay in good communication with the agent if any issues arise that they need to handle or
  11. Coordinate closing date, time, and location and notify all parties • Notify client about utility
    accounts to set up/cancel
  12. Draft a commission statement for our listings and verify commissions for our buyer side
    transactions prior to closing (along with utility and other pro rations)
  13. Put together the closing file for the agent including any documents needing
    signatures/initials/dates, commission amount for the check to bring back, and any other
    documents needed from closing
  14. Close out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the HUD, and processing the check. Add closed file to Dotloop.

Customer Service

  1. Deal directly with customers either by telephone, electronically or face to face
  2. Respond promptly to customer inquiries
  3. Handle and resolve customer complaints
  4. Obtain and evaluate all relevant information to handle product and service inquiries
  5. Provide pricing and delivery information
  6. Perform customer verifications
  7. Set up new customer accounts
  8. Process orders, forms, applications and requests
  9. Organize workflow to meet customer timeframes
  10. Direct requests and unresolved issues to the designated resource
  11. Manage customers’ accounts
  12. Keep records of customer interactions and transactions
  13. Record details of inquiries, comments and complaints
  14. Record details of actions taken
  15. Prepare and distribute customer activity reports
  16. Maintain customer databases
  17. Manage administration
  18. Communicate and coordinate with internal departments
  19. Follow up on customer interactions
  20. Provide feedback on the efficiency of the customer service process

Sales Coordinator

  1. Produces reports based on the sales of employees in the sales department
  2. Meets with people in other departments to help promote product
  3. Trains new employees to make sure they meet various guidelines
  4. Creates new and innovative ideas to sell product
  5. Responds to any inquiries from the consumer
  6. Evaluates the performance of salespeople
  7. Hires and fires sales team members when necessary
  8. Reads and evaluates sales reports
  9. Meets monthly sales goals as provided by management
  10. Makes sure that sales orders are delivered in a timely fashion and according to the desires of customers
  11. Settles upon delivery dates and times with other departments to make sure that the consumer interaction is of the utmost of professionalism
  12. Makes presentations to management which explain how to meet sales goals and talk about any new innovative ideas that management may have
  13. Has the ability to read any and all financial documents, especially cash flow statements and general ledgers
  14. Assists the marketing department in new marketing campaigns
  15. Makes sales goals and assists other members of the sales department in meeting them

Business Development

  1. Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products and services – or new ways of reaching existing markets
  2. Seek out the appropriate contact in an organisation
  3. Generate leads and cold call prospective customers
  4. Meet with customers/clients face to face or over the phone
  5. Foster and develop relationships with customers/clients
  6. Understand the needs of your customers and be able to respond effectively with a plan of how to meet these
  7. Think strategically – seeing the bigger picture and setting aims and objectives in order to develop and improve the business
  8. Work strategically – carrying out necessary planning in order to implement operational changes
  9. Draw up client contracts – depending on the size of company, this task may be completed by someone else or agreements may not be as formal
  10. Have a good understanding of the businesses’ products or services and be able to advise others about them
  11. Ensure staff are on board throughout the organisation, and understand the need for change and what is required of them
  12. Train members of your team, arranging external training where appropriate
  13. Discuss promotional strategy and activities with the marketing department
  14. Liaise with the finance team, warehousing and logistics departments as appropriate
  15. Seek ways of improving the way the business operates
  16. Attend seminars, conferences and events where appropriate
  17. Keep abreast of trends and changes in the business world.

Steve and the Bizweb team have been amazing with streamlining my business and growing it inline with my vision.
Highly recommend

Joan Moss


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